Klense Support
Klense is a personal hygiene system for iOS. If something isn't working or you have a question, we're happy to help.
Contact us
We read every message and aim to reply within 2 business days.
To help us resolve your issue on the first reply, please include:
- The email address you use to sign in to Klense
- Your device model and iOS version (Settings → General → About)
- What you expected to happen, what happened instead, and a screenshot if you have one
For anything privacy-related — a data request, a question about what we collect, or a problem deleting your account — email the same address and say so in the subject line.
Common questions
What's free, and what does Klense Premium add?
Klense is free to use. The free tier includes your personalized routine, the complete task library with every how-to guide, task timers and tracking, your hygiene score, all notifications, up to 3 custom tasks, and sync across your devices — with no time limit.
Klense Premium ($2.99/month or $19.99/year) adds the AI hygiene coach, the Dashboard activity heatmap, and unlimited custom tasks.
How do I cancel my subscription?
Subscriptions are billed by Apple, so you cancel them with Apple: open the Settings app → tap your name → Subscriptions → Klense → Cancel Subscription. You can also open Apple's subscription manager from inside Klense. Cancelling stops future charges, and you keep Premium until the end of the period you already paid for. After that your account returns to the free tier — nothing is deleted, and any custom tasks you already made stay on your schedule. Deleting the app does not cancel the subscription.
How do I get a refund?
Apple processes all App Store payments, so refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com or through Apple Support. If Apple declines and you believe something went wrong on our end, email us and we'll help.
I paid, but Premium isn't showing up.
Open Klense and use Restore Purchase. That re-activates your entitlement after a reinstall or on a new device. Make sure you're signed in to the same Apple Account that made the purchase. If it still doesn't unlock, email us with the Apple Account email used for the purchase and we'll sort it out.
How do I delete my account and my data?
In the app: Settings → Delete Account. Deletion is immediate and irreversible — it removes your synced data from our servers and wipes the app's local data. It does not cancel your subscription, so cancel that with Apple first if you haven't already.
I can't sign in.
Klense supports only Sign in with Apple and Google sign-in — there is no password to reset. Make sure you're using the same provider you originally signed up with; signing in with Google when you registered with Apple creates a separate, empty account. If you used Apple's "Hide My Email," keep that relay address active in your Apple ID settings. Still stuck? Email us.